Thank you for shopping with Southern Hemp Haven. We strive to provide high-quality products and exceptional customer service. Please review our refund policy carefully. By making a purchase from our store, you agree to the terms of this policy.
No Refunds Policy
At Southern Hemp Haven, we do not offer refunds for any products purchased. All sales are final. However, we understand that certain circumstances may warrant consideration for a store credit.
Eligibility for Store Credit
You may be eligible for a store credit under the following conditions:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receipt. We will require proof of the damage or defect, such as photographs or a detailed description.
- Incorrect Products: If you receive the wrong product, please notify us within 7 days of receipt. We will verify the mistake and provide instructions for returning the incorrect item.
- Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us so we can investigate the issue and determine if a store credit is appropriate.
Store Credit Process
If your request for a store credit is approved, we will issue a credit to your Southern Hemp Haven account. This credit can be used for future purchases on our website. Store credits are non-transferable and cannot be redeemed for cash.
How to Request a Store Credit
To request a store credit, please follow these steps:
- Contact Us: Reach out to our customer service team at hutch@southernhemphaven.com or call us at 803-448-3290 within 7 days of receiving your order.
- Provide Details: Include your order number, a detailed description of the issue, and any supporting documentation (e.g., photos of damaged items).
- Return Instructions: If applicable, we will provide you with instructions for returning the item(s).
Return Shipping
If you are instructed to return a product, please ensure it is securely packaged to prevent damage during transit. You will be responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect or defective product).
Exclusions
The following items are not eligible for store credit:
- Products purchased on sale or during a promotional event
- Products that have been used or altered
- Products not purchased directly from Southern Hemp Haven
Contact Us
If you have any questions or need further assistance, please contact us at:
Southern Hemp Haven
Email: hutch@southernhemphaven.com